How to Make a Return
Submit a RETURN
1. Submit a RETURN online Within 7 seven days of receiving the item.
2. Pack and post your return with your Order Number. Return postage costs are the customer’s responsibility.
3. Returns must be received within 14 days of the date you submitted your return. Returns received after this date will be cancelled and the items returned to you at your expense.
4. If you choose EXCHANGE we can only exchange size. Shipping will be handled by us.
We allow one exchange per order. The exchanged items will not be eligible for a further exchange.
5. Please allow 3-5 business days for processing once your return has been received by us.
Items Not Eligible to Return
Hair accessories including all
Final Sale Items “this includes all items in the SALE CATEGORY”
Terms & Conditions of All Returns
* All products must be returned in new condition with original tags still attached. The items cannot be worn, scented, washed, damaged, contain pet or human hair, or be altered in any way.
* Return shipping costs are the responsibility of the customer. The goods are your responsibility until they are received by us.
* Change of mind includes returns for sizing and fit, colour and styling, or simply not loving an item.
* We are not responsible for overspending, errors, double ups of orders, orders being placed by another person in your household, or change of mind. If your order has not yet been processed, please contact us promptly
* We do our very best to represent our products as accurately as possible. Colour differences, lace pattern placement, and floral print placement vary for each item and are not considered to be faults if they differ from any of our photos. If you have any questions regarding colours, please contact us before placing your order.
Hygiene Policy: For hygiene reasons, all accessories, including scarves, are non-returnable and non-refundable unless they arrive faulty.
KINDLY NOTE: If you decide to place a second order due to time constraints, the refund for your first order will be issued as a Store Credit. We do not provide refunds.
Order Cancellations
Our warehouse team pick and pack the orders very quickly to ensure you receive your products in the shortest time. Once processed your order cannot be cancelled. Please check carefully and ask us any questions before completing for your order.
If for any reason your order is cancelled there will be a 5% cancellation fee to cover any fees & charges.
Faulty Item Received
Please inspect your order upon arrival and notify us at [email protected] within 7 days of delivery of any faults. Please include clear photos showing the fault to speed up the process.
We apologise if you have received a faulty item. We will replace your item with the identical item as per Australian Consumer Law. If the identical item is unavailable we will either refund you or replace with an item of your choice to the same value, once the fault has been verified.
Faulty items need to be received by us within 7 days of your return label being issued in order to be eligible for an exchange or refund. After this time the label will be cancelled and you will not be able to return your faulty item.
Incorrect Item Received
Sorry we messed up! It is rare but can happen. Please inspect your order carefully as soon as it arrives and notify us within 5 days of receiving your order at [email protected]
We will email you a paid shipping label to return your item. Once your parcel has been lodged with the postal carrier, we will ship the correct item to you.
